We are currently having some connection issues with the financial institutions listed below. Our engineers are working to stabilize connections with the affected institutions, so please wait for the issues to be resolved.
We are continuing to work toward the completion of fix for connection issue of financial institutions that are expected to be corrected in the long term.
Although we are making steady progress, it is difficult to provide information on the scheduled correction dates as they are subject to change depending on the situation, so we are refraining from disclosing them to the public.
Please do not remove these institutions from Moneytree, since we won’t be able to restore your data once they are removed.
Thank you for your understanding and patience.
<Institutions with connection issues affecting all customers>
・au Pay / au Pay Card
・J-WEST Green Points
・Tokyu Hands(Points)
・STRIPE CLUB Points
These below are estimated long term investigation and fix.
・Rakuten Card
・Idemitsu Card
・JAL Mileage Bank
・T point
・T money
・Eikyuu Fumetsu Point(Saison)
・Daiwa Securities
・Mizuho Securities Net Club
<Institutions with connection issues affecting some customers>
・SBI Securities
・au Kabucom Securities
・PayPay card
・MUFG Morgan Stanley Securities
・Ponta Point Card
・American Express
・MICARD
・NC card(Obihiro)
<Institutions with connection issues that have been resolved>
・IDARE
・Saison Investments
・Mobile Suica
<Financial institutions with regular maintenance>
・Cheer Securities: Third Saturday of every month from 11:00 a.m. to 7:00 p.m
・DC Card : Around 21st-25th of each month. Further information
If you notice any issues with institutions not listed above, please contact our support team.
For the connection status of Mobile Suica (My JR-EAST), please refer here
For the connection status of JRE Point please refer, please refer here.
For the connection status of Starbucks Card, please refer here.
For the connection status of Onward Members Points, please refer here.