We are currently having some connection issues with the financial institutions listed below. Our engineers are working to stabilize connections with the affected institutions, so please wait for the issues to be resolved.

Please do not remove these institutions from Moneytree, since we won’t be able to restore your data once they are removed.

Thank you for your understanding and patience.

Institutions with connection issues affecting some customers

・Mitsui Sumitomo Bank

・American Express Card (Personal / Corporate)

・Bay Crew’s Points

Institutions with connection issues affecting all customers

・Hokkoku Bank (Personal)

・Saison Points

・Onward Members Points

Institutions with connection issues that have been resolved

・au Pay

・au Pay Credit Card

・Mobile Suica

・Yahoo! Japan Card

If you notice any issues with institutions not listed above, please contact our support team.

For the connection status of Mobile Suica (My JR-EAST), please refer here

For the connection status of JRE Point please refer, please refer here.

For the connection status of Starbucks Card, please refer here.

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