We are currently having some connection issues with the financial institutions listed below. Our engineers are working to stabilize connections with the affected institutions, so please wait for the issues to be resolved.
We are continuing to work toward the completion of fix for connection issue of financial institutions that are expected to be corrected in the long term.
Although we are making steady progress, it is difficult to provide information on the scheduled correction dates as they are subject to change depending on the situation, so we are refraining from disclosing them to the public.
Please do not remove these institutions from Moneytree, since we won’t be able to restore your data once they are removed.
Thank you for your understanding and patience.
<Institutions with connection issues affecting all customers>
・Matsui Securities
・SBI Neotrade Securities
・Rakuten card / Rakuten Edy / Rakuten point
・Cedyna OMC card / Cedyna CF card
Cedyna Quoc Card / JR Tokai Express card
・SUGOCA (JR Kyushu)
・NISSAN Card
<These below are estimated long term investigation and fix.>
・T Money / T Points
・JAL Mileage Bank
<Institutions with connection issues affecting some customers>
・au Pay (reflecting au Jibun Bank account balance)
・Matsui Securities
・Amazon Point
・Tokai Tokyo Securities
・Cedyna Card
<Institutions with connection issues that have been resolved>
・SBI Securities
・Nippon Record Keeping Network DC Pension Plan
<Financial institutions with regular maintenance>
・Cheer Securities: Third Saturday of every month from 11:00 a.m. to 7:00 p.m
・DC Card : Around 21st-25th of each month. Further information
・Rakuten Card : From 10:00 p.m. on the 10th to about 6:00 a.m. on the following 11th
Please click here for information on financial institutions that are currently unsupported or not supported.
If you notice any issues with institutions not listed above, please contact our support team.