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Institutions Temporarily Under Maintenance
Institutions Temporarily Under Maintenance

2024/12/20

Akiko avatar
Written by Akiko
Updated yesterday

We are currently having some connection issues with the financial institutions listed below. Our engineers are working to stabilize connections with the affected institutions, so please wait for the issues to be resolved.
We are continuing to work toward the completion of fix for connection issue of financial institutions that are expected to be corrected in the long term.

Although we are making steady progress, it is difficult to provide information on the scheduled correction dates as they are subject to change depending on the situation, so we are refraining from disclosing them to the public.

Please do not remove these institutions from Moneytree, since we won’t be able to restore your data once they are removed.

Thank you for your understanding and patience.

<Institutions with connection issues affecting all customers>

・APLUS Card

・J-WEST Green Points

・Tokyu Hands(Points)

・STRIPE CLUB Points

These below are estimated long term investigation and fix.

・JAL Mileage Bank

・T point

・T money

・Eikyuu Fumetsu Point(Saison)

・Daiwa Securities

・Mizuho Securities Net Club

<Institutions with connection issues affecting some customers>

・WealthNavi

・au Pay、au Pay Card

・Rakuten Card
au Kabucom Securities
PayPay card

・MUFG Morgan Stanley Securities

<Institutions with connection issues that have been resolved>

・Aomori Bank(Personal Accounts)

・Minato Bank(Personal Accounts)

・e-kenet Card (Keihan)
・American Express

・Ponta Point Card

・MICARD
・NC card(Obihiro)

・IDARE

<Financial institutions with regular maintenance>

・Cheer Securities: Third Saturday of every month from 11:00 a.m. to 7:00 p.m

・DC Card : Around 21st-25th of each month. Further information

If you notice any issues with institutions not listed above, please contact our support team.

For the connection status of Mobile Suica (My JR-EAST), please refer here

For the connection status of JRE Point please refer, please refer here.

For the connection status of Starbucks Card, please refer here.

For the connection status of Onward Members Points, please refer here.

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