All Collections
Institutions Temporarily Under Maintenance
Institutions Temporarily Under Maintenance


Naoko avatar
Written by Naoko
Updated today

Support services will be closed from Friday, 3 May (Fri) to, 6 May (Mon) 2024.
We will reply to your inquiries sequentially from 7 May (Tue) onwards. Please understand that it may take some time for us to reply. Please note that maintenance may be carried out by financial institutions during Golden Week. Updates may stop temporarily, but will resume once the financial institutions have completed their maintenance.

We are currently having some connection issues with the financial institutions listed below. Our engineers are working to stabilize connections with the affected institutions, so please wait for the issues to be resolved.
We are continuing to work toward the completion of fix for connection issue of financial institutions that are expected to be corrected in the long term.

Although we are making steady progress, it is difficult to provide information on the scheduled correction dates as they are subject to change depending on the situation, so we are refraining from disclosing them to the public.

Please do not remove these institutions from Moneytree, since we won’t be able to restore your data once they are removed.

Thank you for your understanding and patience.

<Institutions with connection issues affecting all customers>

・TS CUBIC card、LEXUS card

・Shizugin Saison Card

・Idemitsu Card

・UC Card

・Mitsubishi UFJ Morgan Stanley Securities

・Takashimaya Card

・Resona Card(Saison)

・Saison Card (Club On/Millenium)

・Orico Card

・JAL Mileage Bank

These below are estimated long term investigation and fix.

・T point

・T money

・Saison Investments

・Eikyuu Fumetsu Point(Saison)

・Odakyu Points

・Bay Crew's Points

・Daiwa Securities

・Mizuho Securities Net Club

・Mos Burger

<Institutions with connection issues affecting some customers>

・Rakuten Edy

<Institutions with connection issues that have been resolved>

・Yamagata Bank(corporate account)

・Resona Bank、Saitama Resona Bank、Kansai Mirai Bank

・Saison Card :Further information

<Financial institutions with regular maintenance>

・DC Card :Further information

If you notice any issues with institutions not listed above, please contact our support team.

For the connection status of Mobile Suica (My JR-EAST), please refer here

For the connection status of JRE Point please refer, please refer here.

For the connection status of Starbucks Card, please refer here.

For the connection status of Onward Members Points, please refer here.

Did this answer your question?