If you experience any of the following issues, please log out of the Moneytree app and log back in under a stable connection (try switching between Wifi and mobile network):
Categories or transactions appear duplicated
Transactions are missing for certain periods
The latest balance isn't showing for some financial institutions
The category subtotal on the spending screen doesn't match the breakdown amounts
The graph balances among months show the same amount
If a financial institution connection itself has disappeared, a different cause may be involved. In that case, please refer to Has my data disappeared?. You can check your registered financial institutions on the Vault screen.
Below are the steps to log out.
iOS (ver 1.69.2 or later) / Android (ver 1.38.3 or later)
iOS: On the account balance screen (orange), tap the gear icon in the top left.
Android: Tap the icon in the top right of the screen, then tap "Moneytree Settings"
Then tap "Account Management"
Tap "Logout"
◼︎iOS / Android(previous app version)
iOS: On the account balance screen (orange), tap the gear icon in the top left.
Android: On the account balance screen (orange), tap the icon in the top right, then tap "Moneytree Settings"Tap "Logout"
If logging back into the app doesn't resolve the issue and an update is available in the app store, please update to the latest version and check whether that resolves the issue.
◼︎the web (browser)
Click the top right “gear” icon and then click “Logout”
Please rest assured that your data is safely stored on our servers. Your data will be retrieved again when you log back in.
If you have any questions, please feel free to contact support.