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An email arrived from the bank for a login I don't remember
An email arrived from the bank for a login I don't remember
Akiko avatar
Written by Akiko
Updated over 4 months ago

To ensure that account balances and detailed information are acquired more smoothly, the Moneytree app will log in at regular intervals. If an email has arrived from the bank registered with Moneytree for a login you don't remember, the Moneytree login is the likely cause.

You can also check the most recent login history on the app's funds screen.
・iOS: ➕ icon in upper right of orange screen > tap the Bank Name
・Android: icon in upper right of screen > Linked Services Settings > tap the Bank Name
・Web version: Account Balance > Bank > click the bank wheel and then scroll

(Below image: iOS version)


Notify the support team of the date and time of login, and they will confirm and report whether it was a Moneytree login. It's a good idea to contact support if something doesn't look right.

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