You can contact our customer support team via in-app chat, and you can also check the contents of past conversations.
For iOS、Android（This attached screen is for iOS）
1. iOS : Please tap the icon on the upper left.
Android : Please tap the icon on the upper light ＞Tap “Moneytree Settings
2. Please tap “Help Center”
3. Please tap this face “😞” from the bottom of each FAQ, then you can see "Send us a message".
4. Please tap “send us a message”
5. You can contact us this way.
If you need to see the previous conversation, you can confirm from “see previous” as below.
【How to check past conversations】
To check past conversations, follow the steps above (1-5-1.) and then the following steps.
The procedure will differ depending on the platform you are using.
iOS version / Android version
Due to a change in the Intercom specifications, it is currently difficult to check past inquiries from the Android version.
We apologize for the inconvenience, but please use the web version below to check past inquiries.
https://app.getmoneytree.com/login
5-7. After logging in to the web version, click “My Account Settings” in the top right corner.
5-8. Click the icon in the bottom right.
5-9. 中央下の「Messages」をタップ
6. The following is a list of past conversations.
If you have any questions, please contact our support team.